Online Dispute Resolution
Dear customer,
In case of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third-party, and impartial entity in the process. In this context, Rooties Barefoot provides all the information so you can exercise your right to complain.
If for any reason you are dissatisfied with a purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) consumer entity, as per the list below:
- Lisbon Consumer Conflict Arbitration Centre
- CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
- CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
- European Commission
You can also formalize your complaints regarding purchases made in our online store by contacting Rooties Barefoot via email info@rooties-barefoot.com or by phone +351918878278, available from 09:30 to 17:00, on weekdays.
For more information about these processes, we also suggest consulting the website of the Directorate-General for Consumers: www.consumidor.pt.
What is alternative consumer dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a merchant without first needing to initiate litigation in Courts.
What is the role of these entities in dispute resolution?
These entities act as intermediaries between the consumer and the merchant who is the target of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together to reach a solution. Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than judicial proceedings.